Frequently Asked Questions
I purchased the class but missed it because I wasn't able to log in!
We have a new way for you to access your classes. There is no need to log into your BBY account. That is no longer active. Once you purchase a class, you should receive an email confirming same. Yay! Thirty minutes before class time, you should receive another email with a link for class. Click the link, and you should be good to go! If you do not get a link to class, please text Brenda (732) 749-0729 ASAP, and she can send you a link.
Can I purchase unlimited livestream and/or on demand at any time or do I need to do it on the first of the month?
You can sign up at any time! If you sign up on the 5th of the month, your membership will automatically renew on the 5th of the next month.
I'm unable to watch the video on my phone.
On a desktop, live stream classes work better on Google Chrome. You can also download Mindbody Live—a program that improves the live stream experience on a desktop or laptop.
On a mobile device, the best experience will be found on iOS Safari or Chrome for Android.
If you are using an iOS device, you must disable the pop up blocker. Here’s how to do that:
Go to Settings > Safari.
In the General section, tap the Block Pop-ups toggle. It will turn white
to indicate it’s turned off.
Can I watch on my iPad?
You should be able to; however, we have heard from clients who were unable to do so. If this happens to you, please take a screen shot of your page and email it to firstname.lastname@example.org. For MAC, hit “Shift” “Command” “Three” at the same time to take the picture. When using Windows, pressing the Print Screen button (located in the top right of the keyboard) will take a screenshot of your entire screen.